We want you to love your purchase, but if something isn’t quite right, here’s how you can return or exchange your items:

1. Eligibility for Returns

• Items must be returned within 30 days of delivery.

• Products must be in their original condition, unworn, unwashed, and with all tags attached.

2. How to Initiate a Return

• Visit our Returns Portal and enter your order details.

• Select the items you wish to return and the reason for the return.

• Choose whether you’d like a refund , or an exchange.

3. Return Shipping

• We offer free returns for all domestic orders.

• For international orders, shipping costs are the responsibility of the customer.

4. Processing Your Return

• Once we receive and inspect your return, we’ll process your refund or exchange within 7 business days.

• Refunds will be credited to your original payment method.

5. Exchanges

• Exchanges are subject to product availability. If your desired item is unavailable, we will issue a refund instead.

If you have any questions or need further assistance, feel free to contact our Customer Support Team. We’re here to help!

Below, you’ll find all the essential details about our shipping process, delivery options, and policies to ensure your shopping experience is seamless and enjoyable.

Domestic Shipping (Within Australia)

Delivery Options

1. Standard Shipping

• Cost: $10 Free for orders over $125

• Estimated Delivery Time: 3–7 business days

• Carrier: Australia Post , Hubbed 

• Tracking: Provided with some orders 

2. Express Shipping

• Cost: $15 

• Estimated Delivery Time: 1–3 business days

• Carrier: Australia Post , Hubbed 

• Tracking: Provided with all orders

Important Notes

• Delivery times may vary based on your location (e.g., rural or remote areas may take slightly longer).

• Orders placed before 12 PM AEST will be dispatched on the same business day.

Tracking Your Order

• Once your order has been shipped, you will receive an email with a tracking link.

• Use the tracking link to monitor your package’s progress and estimated delivery date.

Lost or Delayed Shipments

• If your order does not arrive within the estimated delivery time, please contact us at [insert email/contact form].

• For lost packages, we will work with the carrier to resolve the issue.

Returns and Exchanges

• If you are not satisfied with your order, please visit our Returns Policy page for more information on how to return or exchange items.

Contact Us

If you have any further questions about shipping, feel free to reach out to our customer support team:

• Email: info@tototoe.com.au

We are committed to providing you with a smooth shopping experience and timely delivery of your favorite sportswear. Thank you for shopping with us!

Each product on our website has a dedicated size guide located next to it. Simply click on the “Size Guide” link to view detailed measurements and fit information, ensuring you choose the perfect size for your needs.